Privacy Policy

1. Who We Are

Zentrik Company
490 Post St, Ste 500, PMB 2017
San Francisco, CA 94102, USA
Email: privacy@zentrik.ai

2. Personal Data We Collect

2.1 Data you provide

• Contact information: name, email, phone number, company, role/title.
• Account information: workspace invitation details, authentication identifiers (including SSO identifiers if used).
• Billing and transaction information: billing contact details and invoicing details (payment processing may be handled by third parties depending on configuration).
• Communications: messages, requests, and other information you provide in emails, forms, or support interactions.

2.2 Data collected automatically

• Device and usage data: IP address, device type, browser type, pages viewed, approximate location derived from IP, and interaction data.
• Cookies and similar technologies: used for site functionality and analytics as described in Section 7.

2.3 Data from third parties

• If you use single sign-on, we may receive identity assertions from your identity provider.
• If you schedule meetings with us using third-party tools, we may receive scheduling and contact details.

3. How We Use Personal Data

We use personal data to:

• Provide and operate our websites and services.
• Set up accounts and authenticate Users.
• Communicate about demos, onboarding, support, and service notices.
• Process invoices and manage accounts.
• Improve our websites and services, including analytics and performance troubleshooting.
• Protect against fraud, abuse, and security incidents.
• Comply with legal obligations.

4. Marketing Communications

We currently send only service-related emails (for example, login, security, and account notices). If we begin sending marketing or promotional communications, we will provide appropriate choices and unsubscribe mechanisms, and we will obtain consent where required by law.

5. Legal Bases (EEA/UK)

Where applicable, we process personal data based on:

• Contract or steps prior to entering a contract (for example, account setup and providing the Service).
• Legitimate interests (for example, responding to inquiries, improving the Service, preventing abuse, and ensuring security).
• Consent (for example, analytics cookies in regions where consent is required).
• Legal obligations (for example, tax and accounting).

6. Sharing and Disclosure

We share personal data with:

• Service providers and Sub-processors that help us operate (hosting, monitoring, analytics and product telemetry, authentication, and AI infrastructure as configured).
• Professional advisors (legal, accounting) as needed.
• Authorities when required by law.

We do not sell personal data for money. If certain analytics tools are considered "sharing" under some US state privacy laws, we provide opt-out mechanisms where required.

7. Cookies and Analytics

We use cookies and similar technologies for:

• Essential website functionality.
• Analytics and telemetry to understand usage and improve performance.

Analytics tools may include Google Analytics/Tag Manager and PostHog, configured for usage and event telemetry. For authenticated product users, analytics telemetry may include account-level identifiers (for example, user ID and email). We do not intentionally send Workspace Data or customer content to analytics. In the EU, we display a consent banner and load analytics only after consent. Outside the EU, analytics may load by default depending on the cookie banner logic. If analytics cookies are rejected in the consent flow, analytics providers are not initialized for that browser session.

You can control cookies through browser settings and, where available, through the cookie banner.

8. International Transfers

Zentrik operates from the United States and may process personal data in the United States and other locations where our service providers operate. Where required, we rely on appropriate safeguards such as standard contractual clauses or other lawful mechanisms.

9. Data Retention

We retain personal data for as long as necessary for the purposes described above, including:

• For the duration of an account relationship and a reasonable period after.
• As necessary to comply with legal, accounting, and security obligations.
• For dispute resolution and enforcement of agreements.

10. Your Privacy Rights

Depending on your location, you may have rights to:

• Access, correct, or delete personal data.
• Object to or restrict processing.
• Request a copy of your data (data portability).
• Withdraw consent where processing is based on consent.
• Opt out of certain processing (where applicable).

To exercise rights, contact privacy@zentrik.ai. We may verify your identity.

11. California and US State Privacy Disclosures

If you are a resident of California or certain other US states, you may have additional rights, including:

• The right to know the categories of personal information collected and disclosed.
• The right to request deletion of personal information (subject to exceptions).
• The right to correct inaccurate personal information.
• The right to opt out of certain disclosures or targeted advertising where applicable.
• The right not to receive discriminatory treatment for exercising privacy rights.

We do not knowingly sell personal information in exchange for money.

12. Security

We use reasonable administrative, technical, and organizational measures to protect personal data. No system is 100% secure. For more detail, see https://zentrik.ai/security.

13. Changes

We may update this policy from time to time. We will update the "Last Updated" date and, if changes are material, provide additional notice where required.

14. Contact

For questions or requests, email privacy@zentrik.ai.